Service & Support
Innovative Support. Unsurpassed Service.
At The Finial Company, our passion is bringing innovative design solutions to life. And nothing is more important to us than the way we serve our clients. From concept through completion, our diligent team of talented artisans, dedicated manufacturers and loyal distributors will work with you, one-on-one, to understand your unique vision, assess project challenges, and tailor a custom solution for your specific window treatment requirements.
No Challenge too big. No detail too small.
No client too discerning.
From concept through completion, our diligent team will work with you, one-on-one, to understand your unique vision, assess project challenges, and tailor a custom solution for your specific window treatment requirements. Providing you with the freedom of unrivalled customization, countless choices, unsurpassed service and infinite design possibilities is what we do, every day. And we wouldn’t have it any other way.
With The Finial Company, you will never feel alone in the process. Our attentive team will meticulously manage every detail from order entry to manufacturing, every step of the way, to ensure you get a complete premium experience, every time.
Pricing and Terms
Prices found in The Finial Company Price List are our Suggested Retail Prices. Prices are subject to change without notice. Prices are quoted exclusive of Freight and Packaging. The Buyer should always inspect the product upon receipt.
IMPORTANT: Please note that your order will be placed with an authorized Distributor of The Finial Company. While most of the following will generally apply, your distributor may have terms and conditions of the sale that will vary from what is stated here.
RUSH ORDERS: Rush orders are available. An additional 30% charge applies to product and all fees excluding Freight and Packaging. Rush orders will ship within 5 business days. The 30% rush charge is available for all product except arch rods, bay windows, custom brackets, and mitered returns. If an order is received after 12:00 C.S.T., the next business day will count as the first day of production.
IMPORTANT: Please note that rush orders are not always available due to the nature of scheduling in a strictly custom manufacturing environment. Processing time for a rush order Is in Business Days, (excluding holidays) not calendar days.
SHIPPING (NET FEES): All hardware orders are shipped FOB Dallas, Texas. Poles over 100" MUST be shipped by common carrier. A net freight of $110.00 will be charged for ground common carrier shipments. Expedited shipments are not available in all areas. Any additional charges for expedited shipments will be in addition to the net $110.00 freight fee. The following orders are subject to actual freight costs:
- shipments going to Alaska, Hawaii, Idaho, Montana, Puerto Rico or any international destinations
- orders with poles or tracks exceeding 16'
- orders that exceed a SRP of $2,500
PACKAGING FEES (NET FEES): A net packaging of $10.00 per order will apply to any order that has a pole. The net packaging fee increases to $25.00 for all orders with arched rods; bay windows; rods with returns; motorized traverse track; or poles, rods and corded traversing track 16 feet or longer.
Returns, Changes & Cancellations
All orders are considered “CUSTOM”. No changes or cancellations will be accepted on orders that have begun production. All returns must be authorized by The Finial Company customer service department, and are authorized at our discretion, given the circumstances and nature of each custom order. Restocking fees of 40% apply and the customer prepays freight. A Return Authorization Number (RA#) must be issued by customer service and the RA# must be noted on all return packages. Return Credit is issued on returned goods that are inspected and deemed undamaged. Customers should exercise care to adequately package return goods. Return Credit will not be issued for unauthorized returns or damaged returns.
Immediately upon receipt, your order should be inspected to insure that there is no concealed damage from shipping. Claims on damaged merchandise must be made within 15 days of receipt. No claims after 15 days will be accepted. If your order is damaged in shipping, carriers require that ALL packing materials be kept in order for a representative to inspect the goods. Our policy is that we replace damaged product per the original order.
Please note on the Bill of Lading if there is any possibility of concealed damaged.
WOOD POLES: Wood poles are sold in 2 foot increments, 2 foot minimum. We will cut your pole to specification, but we do not save or ship the fall off.
STEEL POLES: All steel poles are sold in 1 foot increments, 2 foot minimum. We will cut to your specification, but we do not save or ship the fall off.
CORDED TRAVERSE TRACKS: Corded traverse tracks are sold in 2 foot increments with a 4 foot minimum. We will cut to your specification, but we do not save or ship the fall off.
MOTORIZED TRAVERSE TRACKS: Motorized traverse tracks are sold in 1 foot increments with a 6 foot minimum. We will cut to your specification, but we do not save or ship the fall off.
SUPPORT BRACKETS: We recommend support brackets every 3–4 feet.
INSTALLATION: Mollie bolts and nail anchors are recommended for all installations, but are not included. We strongly recommend using a professional installer for our hardware.
FORCE MAJEURE: The Finial Company is not liable for any performance failure that arises from any cause not within its control.